Frequently Asked Questions

Frequently Asked Questions

About product deliveries:

Residence Linens has arrangements in place with many schools and residences to have products delivered directly to your school before you arrive.

Schools will have your order delivered to your residence room, or provide it to you when you pick up your room key.

If you do not see your school or residence listed in the section below, please contact us. We are happy to ship to most schools (or home) in Canada.

Brock University
Carleton University
Carleton University (The Revalie)
Centennial College
Concordia University (La Marq)
Durham College (Oshawa)
Durham College (Whitby)
Fanshawe College
Georgian College
Huron University College
King’s University College
La Cité College
McGill University (La Marq)
McMaster University
Medicine Hat College
Nipissing University
Olds College
Ontario Tech University
Thompson Rivers University
Toronto Metropolitan University
University of Calgary
University of Calgary (The Hub)
University of Guelph
University of Quebec (Montreal campus, La Marq)
University of Regina
University of Saskatchewan
University of Toronto (St. George / downtown campus)
University of Toronto (Scarborough campus)
University of Toronto (Mississauga campus)
University of Waterloo
University of Windsor
University of Winnipeg
Western University
Western University (The Marq)
Wilfrid Laurier University (Brantford)
Wilfrid Laurier University (Waterloo)
Wilfrid Laurier University (Ezra-Bricker Apartments)
Wilfrid Laurier University (The Marq)
York University (Keele campus)
York University (Glendon campus)

Yes, Residence Linens can deliver to many off-campus and private residences.  If you do not see your residence on the list, just contact us at customerservice@residencelinens.com and we would be happy to make arrangements for delivery.

Order By Dates:

ON, QB :  Please allow 2-3 business days for delivery
MB, SK, AB, NB, NS :  Please allow 4-5 business days for delivery
BC :  Please allow 6 business days for delivery

Yes, not a problem. You can place your order as long as you know your bed size for the room you will be in. Please contact us with the information once you receive it, or we can also contact the school prior to delivery to confirm your room number.

About bed sizes and our bundles:

To help keep costs down, we have pre-packaged our items into various purchase options:

  • SLEEP BUNDLE
  • SLEEP + BATH BUNDLE
  • SLEEP + LAUNDRY BUNDLE
  • ULTIMATE BUNDLE

In addition, various add-on products are available to customize your bundle.

TWIN XL: 1 × fitted sheet, 1 × flat sheet, 1 × standard pillow case

QUEEN: 1 × fitted sheet, 1 × flat sheet, 2 × standard pillow cases

Twin bed: Order a Twin/TwinXL set

TwinXL bed: Order a Twin/TwinXL set

Double bed: Order a Double/Queen set

Double XL bed: Order a Double/Queen set

Queen bed: Order a Double/Queen set

Twin XL: 99 cm × 203 cm × 38 cm (39″ × 80″ × 15″)

Queen: 152 cm × 203 cm × 38 cm (60″ × 80″ × 15″)

Pillow cases: 51 cm × 74 cm (20″ × 29″)

About how to order:

All items must be ordered online through our website. This helps us remain efficient and offer the most customer-friendly experience.

We accept all major credit cards.

If you encounter a declined payment, double check that you have entered in all your information correctly. In most cases, it is usually just one number out of place. Still experiencing issues? Please contact your credit card company to determine why your payment was declined.

Residence Linens understands that sometimes things happen and plans can change.

To request an order cancellation or return, please email us at customerservice@residencelinens.com.

  1. Order not yet shipped: we will refund the purchase price to the credit card used at the time of purchase.
  2. Order is in transit, or if you have already received your order: we can work with you to have the order returned to us. Responsibility for the return shipping and any other associated costs will be the purchaser. Only products which have been unopened and unused will be eligible for a refund. If everything checks out, the purchase price will be refunded, less a $50.00 administrative fee, to the credit card used at the time of purchase.

Yes, all orders will be charged a 5% GST Federal Sales Tax. Plus, every province has its own Sales Tax, which will also be added on to your purchase.

A discounted flat-rate charge of $20 (ON, QC) and $35 (all other provinces) is added to all orders. We have discounted the shipping rate to help keep costs lower.

About taking care of your linens:

We recommend washing your bed sheets and duvet cover prior to first use if you want the best experience, however it is not mandatory.

Refer to the laundry instructions on all items.   Most are machine wash and dryable.  We recommend cold or warm water washing and a low dryer setting.  To avoid the most wrinkles, remake bed immediately after removing from the dryer.  Sheet sets and covers can be ironed or steamed on a low setting.

While all cotton products can shrink, most of our items have been pre-washed during the manufacturing process, limiting shrinkage to 2-3% (if any), as long as all washing instructions have been followed.

To help keep your linens staying in their best condition, we recommend following all packaging instructions.  As well:

  • Wash separately from other items
  • Avoid high heat
  • Use mild detergents
  • Avoid brighteners and bleach
  • Store in a cool, dry environment